You come to us wanting to buy a Deed Poll, so that you can get the Passport Office, DVLA, Social Security etc. to recognise your new name. What happens if they won't accept your change of name? You'll certainly want and expect that the Deed Poll document that you've purchased does what you intended. That's why we are prepared to guarantee that the Deed Polls we produce (provided that they have been executed correctly) will be acceptable to the authorites. We guarantee that the documents produced by ChangeName will be acceptable to all UK government departments. We'll even extend that guarantee to UK Banks, Building Socities and other financial organisations. If your Deed Poll is not accepted, we will make our best endeavours to get that Deed Poll accepted. Failing that, we will issue you a full refund. We're proud to say that we have never had a Deed Poll returned under our guarantee.